Let's get inspired

After understanding and questioning our own System, it was time to see the keys to success of other systems. What makes them so special, and what is it that we are missing?

Parallel Judicial Systems in other countries where technology has played an important role in speeding up the processes. There are High Tech Courtrooms in Virginia having flat screen displays, which makes evidence presentation electronic along with making it more convenient for remote and secluded witnesses to appear. Computerization of records has proven to prevent long delays because files don't go missing. This has been successfully helpful in several Indian courts as well.

Michigan courts have a Judicial Information System (JIS) that makes collection and dissemination of information automated and efficient. Case flow management allows timely disposition of cases by keeping track of time. Access to information is quick and easy. Summons can be printed. They have even incorporated the bar code technology. Along with that, traffic tickets can be paid online, which is automated, convenient and saves the time of a lot of court staff.

Both Passport Seva Kendra and VFS use outsourcing to enhance their efficiency. Digitisation of application, tracking and verification has made the whole process transparent, streamlined and simple.

Aravind Eye Care, on the other hand, has been inspired by the assembly line process, like in the case of Mc Donald's, which makes it highly efficient and cost-effective. Everyone does only and only what they are supposed to do and what they are good at doing. They use camps to spread awareness and use the local community's support.

All the three systems above facilitate the general public with services in a very efficient way, which is what we are trying to achieve in the Judicial sector.

World cafe is an interesting concept where they provide a hospitable space to host collaborative dialogue and international opinions on questions, and then share collective discoveries. We thought this was somewhat similar to initiatives like change.org, except in a physical form, where you pose a question, gather opinions and share insights, though the first is driven by a clear, strong motion to change something.

Toyota was inspiring because of its supply demand management, where they only produce when there is demand and save on money and stock storage space. Plus, there is no waste.

Mc Donald's, apart from it's successful assembly line production technique, gives the customer access to information so he can make an informed decision about what he eats.

There are a few more which we haven't charted down yet, but there's endless information out there, which we must keep absorbing. Right now, it's time to build some analogies. They're working their way in our heads, but give us some time to formulate them. Let's get back to you in our next post. Till then, any ideas are more than welcome.